AI Observability & SRE capability
Investigate and remediate. Humans stay in charge.
Connect investigation and remediation through operational workflows, with oversight built into each step.
- ✓Capture incident contextTopology, metrics and change linked
- ✓Open ticket and notifyServiceNow INC0019 · Slack #payments-oncall
- ✓Approval gateApproved by on-call SRE · 14:21
- 4Promote healthy replicaRunning under policy “db-failover-prod”
- 5Verify recoveryp95 latency below 150 ms for 10 min
14:21:04 approval sre.on-call → approved14:21:09 action promote replica-2 (permitted)14:21:41 check p95 168 ms, waiting
What it does
Take operational action with human sign-off.
Connect investigation and remediation through operational workflows.
- Send meaningful incident context into work management flows.
- Support configured remediation steps under appropriate permissions.
- Track actions, approvals and outcomes for review.
Data in
Cloud & operational data
Approved sources and scope
Analysis
Context & decisions
Rules, economics, ownership
Result
Measured outcomes
Review, validate, report
Why it matters
Respond to incidents within guardrails.
Run approved fixes with a record of what ran, when and why, while people approve risky changes.
Example
Execute an approved recovery action and preserve its execution record for post-incident review.
Data and results
Turn operational data into the next step.
Inputs and dependencies
Authorized workflows, integration credentials and policy controls.
What teams can work with
Auditable operational run and response history.
Related capabilities
AI-assisted investigation
Reduce investigation friction
Ask Dex · AI FinOps assistant
Ask, review, follow up
See SRE workflows & automation in context.
Check how this feature fits your cloud, data, permissions and business needs.
Availability note
The CloudScore product team confirms what’s available; setup depth and requirements depend on your deployment.
Book a demo
See SRE workflows on your own systems.
We’ll show this feature with examples like yours and explain the data and permissions it needs.